Privacy Policy

Business Name: XEIQ
Contact Email: xeiqofficial@gmail.com
Business Address: Unit A 82 James Carter Rd, IP28 7DE U.K

Who We Are
XEIQ is a UK-based business supplying wellness and supplement products. We are
committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related questions, please contact:
📧 xeiqofficial@gmail.com

What Information We Collect
We may collect and process the following personal data:
Full name
Billing and delivery address
Email address
Phone number
Payment information (processed securely via third-party providers)
Order history
Website usage data (cookies, IP address, device type)

How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer service and respond to enquiries
Send order confirmations and delivery updates
Improve our website and services
Send marketing emails (only if you opt in)
Prevent fraud and ensure secure transactions

Legal Basis for Processing
Under UK GDPR, we rely on:
Contractual necessity – to process and deliver your order
Legal obligation – for tax and accounting records
Legitimate interests – to improve our services
Consent – for marketing communications

Payment Information
We do not store full payment card details. Payments are securely processed by third-party providers such as:
Stripe
PayPal
TikTok Shop payment services
Facebook / Google payment services
Please refer to their privacy policies for more information.

Sharing Your Data
We may share your data with:
Delivery companies (e.g., Royal Mail, courier services)
Payment processors
Website hosting providers
Accountants or legal advisors (where required by law)
We do not sell your personal data.

Data Retention
We retain your personal data only as long as necessary to:
Fulfil orders
Comply with tax laws (usually 6 years in the UK)
Resolve disputes

Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies
Our website may use cookies to improve user experience and analyse website traffic. You
can manage cookie preferences through your browser settings.

Data Security
We take appropriate technical and organisational measures to protect your personal data
against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be
available on our website.