Refund Policy
Refund & Returns Policy XEIQ
Effective Date: 24/02/2026
Business Name: XEIQ
Contact Email: xeiqofficial@gmail.com
Business Address: Unit A 82 James Carter Road, IP28 7DE
Changed your mind? You have 14 days from the day your order arrives to tell us you want to cancel. Email xeiqofficial@gmail.com and we'll refund you within 14 days of getting the item back. For hygiene reasons, gummies must be unopened with the seal intact. If your order arrives damaged or faulty, contact us and we'll put it right.
Returns & Refund Eligibility
Refunds or exchanges are available for defective, damaged, or incorrect products.
Products must be unused and in their original packaging (unless faulty).
For hygiene reasons, we can't accept change-of-mind returns on opened gummies or broken seals.
Requesting a Refund
To request a refund or replacement:
Contact XEIQ at xeiqofficial@gmail.com within 14 days of receiving your order.
Include:
Your full name
Order number
Description of the issue
Photos of damaged or defective items (if applicable)
Refund Process
Once your request is approved, XEIQ will provide instructions for returning the item.
Refunds will be issued to the original payment method within 14 days of receiving the returned item.
If a replacement is requested, it will be shipped at no extra cost.
Shipping Costs
Return shipping costs are covered by XEIQ for faulty or incorrect items.
For other returns (if allowed), the customer may be responsible for shipping costs.
Exceptions
Products showing signs of misuse, damage after delivery, or opened packaging (except faulty items) may not be eligible for a refund.
Supplements that are past their expiry date are also not eligible for return.