Refund Policy

Refund & Returns Policy XEIQ

Effective Date: 24/02/2026

Business Name: XEIQ

Business Address: Unit A 82 James Carter Road, IP28 7DE

Returns & Refund Eligibility

Refunds or exchanges are available for defective, damaged, or incorrect products.

Products must be unused and in their original packaging (unless faulty).

We do not accept returns for change of mind due to hygiene and safety reasons.

Requesting a Refund

To request a refund or replacement:

Contact XEIQ at xieqofficial@gmail.com within 14 days of receiving your order.

Include:

Your full name

Order number

Description of the issue

Photos of damaged or defective items (if applicable)

Refund Process

Once your request is approved, XEIQ will provide instructions for returning the item.

Refunds will be issued to the original payment method within 7–14 business days of receiving the returned item.

If a replacement is requested, it will be shipped at no extra cost.

Shipping Costs

Return shipping costs are covered by XEIQ for faulty or incorrect items.

For other returns (if allowed), the customer may be responsible for shipping costs.

Exceptions

Products showing signs of misuse, damage after delivery, or opened packaging (except faulty items) may not be eligible for a refund.

Supplements that are past their expiry date are also not eligible for return.