Shipping Policy
Shipping Policy – XEIQ
Effective Date: 24/02/2026
Business Name: XEIQ
Contact Email: xeiqofficial@gmail.com
Business Address: Unit A 82 James Carter Road, IP28 7DE
Order Processing
Orders are usually processed within 1–2 business days.
Orders placed on weekends or UK public holidays will be processed the next business day.
You will receive a confirmation email once your order has been processed.
Shipping Methods & Delivery Times
We currently ship within the UK. Delivery times depend on your location and chosen service:
Shipping Method
Estimated Delivery Time, Notes
Standard Delivery
3–5 business days
Royal Mail / Local courier
Express Delivery
1–2 business days
Same-day dispatch if ordered before 12 PM
International shipping is not currently available.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Free shipping may be offered for orders above a certain value (if applicable).
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your parcel using the courier’s website.
Shipping Issues
If your order: Is delayed, Is lost in transit or Arrives damaged
Please contact us immediately at xeiqofficial@gmail.com We will investigate and work with the courier to resolve the issue.
Address Accuracy
Please ensure your delivery address is correct at checkout.
XEIQ is not responsible for delays or lost parcels due to incorrect addresses.
Contact
For shipping questions, contact: